Open by appointment.

Bow rehairing, repairs, set-ups, trying instruments, assessments, etc. take time.

My violin shop is busy and it's first come first served. If you are planning to visit my shop for specific needs - please schedule an appointment at least 2 weeks ahead of your trip.  Most repair procedures will not take place on the same day.  However, we can discuss your concerns regarding your instrument or bow and proceed with a plan to have the work completed and the items returned to you. 

Cancellation: please let us know if you are unable to make your appointments.

We do our best to accommodate your needs - however, there are still only so many hours in a day.  Each hour of every day is spoken for with scheduled work.  Students, parents, teachers and amateur players, don't leave your instrument or bow issues to the last minute.  Please respect our shop hours and schedule an appointment.   “A failure to plan on your part should not constitute an emergency on my part.” 

Do you need strings, music, gifts, or other accessories for your instrument or bow?  Call to schedule an appointment.  Any further information regarding bows, personalized setup of the instrument to suit the player (chin rest & shoulder rest), trading up of instruments, rentals, etc can be handled during your appointment.

Same-day service if the instrument is dropped off by 11 AM.  The Rococo Violin Shop offers *free string installation when strings are purchased in our studio on the 'day of' drop off; otherwise, a shop charge will be applied according to the instrument. 

 *Free string installation includes: changing and labeling all strings (old strings returned to the client); lubing & cleaning of pegs, nut, and bridge grooves; repositioning/drilling string holes if needed; winding strings on properly and positioning pegs thumbpiece; pre-stretch of strings; ensuring the bridge is in the correct vertical position along with string length (bass & cello require more time); repositioning finger tapes; **Basic cleaning of the instrument; plus, an overall exam of your instrument.  If my workbenches are full, we may require the double bass for the night.

- Any additional concerns can be discussed with the client during drop off.

 **Basic cleaning: clean the fingerboard and body of the instrument.  Rosin build-up that cannot be cleaned easily will be charged shop rates to remove excessive rosin build-up, discussed at the time of drop off.

To ensure we have your string preference in stock, it is always best to discuss your preference at the time we schedule your appointment.

I will go over the instrument with the client first.  If they decide to move ahead with work, I will itemize the process with an estimate - at which point they can agree or not.  Deposits are required and a completion date will be discussed.

We simultaneously work on extensive restoration projects while also working on smaller repairs.  Progress of the projects is photographed, documented, and emailed to our clients.  A longer time frame is needed for extensive restoration projects and your patience is always appreciated.  The shop does close its doors on occasion when certain restoration processes cannot be disturbed.  A sign is posted outside - thank you for your understanding.

Same-day service; the bow must be in the violin shop no later than 10 AM and can be picked up by days end. Please schedule an appointment well in advance.

This applies to all instruments bought at The Rococo Violin Shop and applies to the original owner; the Free Maintenance Service Warranty is active for 2 years after the date of purchase.

Before festivals or concerts, you'll want your instrument and bow to look, sound and perform its best.  Extensive cleaning and polishing of instruments & bows, tonal adjustments, new posts if needed, bridge corrections if needed, pegs adjustments - all aspects of adjustments, popped seams and cleaning or any concerns are addressed.